FAQs
Frequently Asked Plumbing Questions
Quick answers to the questions we hear most often.
Are you really available 24 hours a day?
Yes. Hamilton Plumbing's phone line is open 24 hours a day, 7 days a week, including weekends and holidays.
What counts as a plumbing emergency?
Active leaks or flooding, burst pipes, sewage backing up, a toilet that won't stop overflowing, or no water at all are all situations to call about right away.
Where is my main water shut-off valve?
In most Hamilton homes it's in the basement on the front foundation wall, close to where the water line enters from the street. If you can't find it, call us and we'll help.
Do you work on both homes and businesses?
Yes. We help homeowners, tenants, landlords, and commercial properties such as offices, restaurants and retail spaces.
How do I book non-urgent plumbing work?
Call us at 289-807-4608 or send a request through the contact form, and we'll arrange a time that works for you.
What areas do you serve?
We're based at 23 Jackson St E in downtown Hamilton and serve customers across Hamilton, Ontario. Call to confirm service at your address.
What should I do if my basement drain backs up?
Stop using water in the home, keep away from any sewage, and call us. Avoid using chemical drain cleaners on a main-line backup.
How can I prevent frozen pipes?
Insulate pipes in unheated areas, shut off and drain outdoor taps before winter, keep the house heated, and let a tap drip during extreme cold.
Can you tell me the cost over the phone?
We can talk through the problem and give you a sense of what's involved. Exact pricing depends on what we find on site, and we'll explain it before starting work.
How do I leave a review?
You can find us on Google Maps and leave a review on our Google Business Profile.
24/7 Emergency Line
Plumbing emergency? We're available right now.
Burst pipes, sewer backups, overflowing toilets — call any time, day or night.